FAQ & Site Info

Absolutely not. As an electronics-world, Shopper any issues you may face will be handled in exactly the same manner, with full and unconditional support which is your right as a valued and respected customer. All our sellers, Marketplace and Retail have to adhere to the same high standards of service and authenticity of their advertised merchandise. Basically you receive what you have bought according to the advertised item. As always, our Customer Service Team is there to help with any issue or problem faced, and we aim to get any complaint or concern you may have resolved as quickly as possible, and to your satisfaction. Our Customer Services Team are also there to hear from you regardless and we encourage feedback and love to listen and grow our services with your input; remember we can only improve if you provide us with feedback on the service levels you have received. We are there for you, and you can call us or drop us your comments through a host of channels available via the Contact Us page.

There’s no need to worry. An item is only considered delivered when we have your signature on the delivery note and the item is in your hands. . For whatever the reason, if an item does get lost you will receive a full refund of your money if you have paid through electronic means (Credit or Debit Card, CashU,hence you are not liable to make a payment or penalized for a non-delivered ite

Never fear, we will help you in correcting that should this be the case. Also as a electronics-world shopper you have the right to return an item within three (3) days even if it is the exact same item you have ordered so long as it meets our return policies namely being in the same condition received and with the original packaging intact.

Yes you can - if your item is faulty or not in working condition due to a product defect or not functioning as it is supposed to - then you can still return it and we will arrange a pickup of the item to be returned to the seller and your money refunded. To do so please contact our Customer Service Team through the Contact Us page via the inquiry form or Contact Centre (number listed there) However if there is nothing wrong with the item and you just want to return it, please note that some individual sellers do not accept a product back after the three (3) days have passed although we can contact the seller on your behalf to try and arrange such a return however that is dependent on their acceptance and policies

We can arrange a replacement or even at times an item might be repaired or fixed. To do so please contact our Customer Service Team through the Contact Us page via the inquiry form or Contact Centre (number listed there)

Yes you can. We want to offer you, our valued customers, and the peace of mind of shopping with us and also we fully understand that sometimes you might change your mind on a bought item, If after making the purchase online and you still have not received the item, you could still cancel your order. If you have paid through electronic means (Credit or Debit card, other payment cards) then the money would be refunded, but due to individual card providers, the amount may take time to reflect in your card statement. If you wish to return the item after receiving it, you have up to three (3) days to do so, so long as the item is in the same condition as received and with the original packaging intact.. In all circumstances you can contact the Customer Service Team through the Contact Us page for a return of an item or refunds.

Your complete satisfaction is our primary goal, and you can still re-open the complaint or contact the Customer Service Team through the Contact Us page.